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Award-Winning Claims Management Technology

The Industry’s Most Advanced Claims Management and Workflow Platform for Superior Insights

Build towards strategic business growth with the right systems that deliver exceptional customer experience and reduced costs.  

Our commitment to industry-leading technology means our partners avoid investing precious capital into their own IT infrastructure. Partner with Gallagher Bassett and gain access to our digital capabilities and a team of analysts who will equip you with the performance insights you need to make quicker and more effective decisions. Act with confidence to strategically grow your business while we deliver exceptional claims management through our people and platforms.   

Our award-winning Luminos platform is an advanced claims management and workflow platform with inbuilt risk management controls. Our client claims portfolios are managed through this industry-leading technology to contain claims costs, enable efficient insight-driven decision making and ultimately, outperform alternative claims portfolio management solutions with access to real-time and historical data insights. 

Every insurer yearns for quicker turnaround times, robust controls and better overall customer experience and our technology can achieve all that and so much more. 

Book a free LUMINOS demonstration with one of our experts

What Our Clients Are Saying

Our Expertise

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Claims Handled
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claims Paid
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Industry Recognition

5-Star Employer of Choice 2022
2022 Elite Women in Insurance
5-Star Insurance Innovator
2022 Rising Stars

Resources

April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Integrating Analytics with the Human element in claims management

Organizations in the claims management space have long used data to drive operational improvements.

April 2022

Luminos Top 5 Features

Successful risk management professionals understand that data is one of the keys to managing the cost of risk. Five years running, these same risk manager clients have…

April 2022

Luminos Capability

LUMINOS is Gallagher Bassett’s industry-leading Risk Management Iinformation System solution, powered by Origami Risk. LUMINOS RMIS offers an extensive set of inquiry, reporting, and analytic toolsets.

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

Accident & Health Claims for a Large Australian Insurer

As a global insurer listed on the Australian stock market, QBE Australia is active in the corporate Accident & Health market and underwrites Travel, Expat and Group Personal Accident programs for global corporates. Most policies are placed via intermediaries ranging from large brokerages through to mid-tier and SME firms. Gallagher Bassett’s contract to deliver claims services to QBE is now into its 10th year. 

Australia and New Zealand: Catastrophic Claims and Event Response

New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. They need timeliness and accuracy in lodging, assessing, quantifying loss and settling and resolving claims.

Featured Blogs

Insights

How a Strategic Partnership Can Accelerate Corporate Travel Claims Resolution

As the world emerges from the grips of COVID-19, travel is making a triumphant comeback. However, a new challenge arises as travellers prioritise affordability over adequate insurance coverage. The impact of rising inflation has caused individuals to choose cheaper policies or forgo insurance altogether. Join insurance expert, John White, as he reveals the hidden headaches for insurers and strategies to help navigate evolving customer expectations this travel season.

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Insights

Four Robust Cost Containment Strategies to Reduce Average Claims Cost

It is no secret that one of the keys to success in the insurance sector is the ability to reduce average claims cost – but that can be easier said than done, particularly when claim complexity and volumes soar. It is one thing to talk about resolving claims as efficiently and accurately as possible but another to make it a reality while juggling multiple claim situations, staffing concerns and potential fraudulent claims. Here, we explore four important aspects of a robust cost containment strategy that helps reduce average claims cost while improving outcomes for policyholders.

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Insights

Introducing the Carrier Perspective for Your 2024 Outlook

We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting insurers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

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Download Our Global Insurance Industry Whitepaper

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