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Your Dedicated Carrier Practice

superior outcomes

Access an unrivalled talent pool of industry leading experts

Quality claims management starts with quality people and Gallagher Bassett is home to the best. 

On the back of global labour shortages, many insurers are finding it difficult to recruit and retain experienced and specialist claims staff. Then there are operators benefitting from our ability to identify and nurture a pipeline of talented executives and consultants who deliver the unrivalled experience, technical expertise and award-winning service for which we are renowned. 

We pride ourselves on developing senior executives and operational leaders who live and breathe ‘The Gallagher Way’. With longer tenures than those seen at the average TPA, our experience and hands-on approach mean we intimately understand the industry and our partners.  

For more than 25 years, our dedicated Carrier Practice has built an enviable track record of successfully managing everything from catastrophic events to long-term government contracts. Our claims professionals have deep technical expertise across all lines of coverage including general, liability and commercial and accident and health insurance, and experience with complex claims and specialised liability.  

Gallagher Bassett is the go-to TPA for expertise, scalability and adaptability. As a recipient of multiple global ethical organisation awards, you can also be assured that our people are only interested in making decisions that are right for you and your customers. 

What Our Clients Are Saying


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Industry Recognition

5-Star Employer of Choice 2022
World’s Most Ethical Companies 2022
2022 Elite Women in Insurance
5-Star Insurance Innovator
2022 Rising Stars


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Integrating Analytics with the Human element in claims management

Organizations in the claims management space have long used data to drive operational improvements.

April 2022

Getting the most from your claims - Management Outsource Partner

Business have outsourced goods and services for decades, but when insurance carriers seek to outsource…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

Australia and New Zealand: Catastrophic Claims and Event Response

New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. They need timeliness and accuracy in lodging, assessing, quantifying loss and settling and resolving claims.

Accident & Health Claims for a Large Australian Insurer

As a global insurer listed on the Australian stock market, QBE Australia is active in the corporate Accident & Health market and underwrites Travel, Expat and Group Personal Accident programs for global corporates. Most policies are placed via intermediaries ranging from large brokerages through to mid-tier and SME firms. Gallagher Bassett’s contract to deliver claims services to QBE is now into its 10th year. 

Featured Blog


What’s Next for ESG: Six Ways Insurers Can Prepare for 2024 

As we approach 2024, one key topic that has gained significant regulatory interest in the insurance sector is ESG. With emerging regulatory and reporting requirements emerging, Arch Archarya – Chief General Counsel, unpacks the key strategies insurers can leverage to stay ahead in 2024.

Read more

Brilliant Basics: Seven Golden Rules of Exceptional Customer Service

As technology and innovation continue to shape customer interactions, it’s easy to get swept away by the latest trends and tools. However, amidst all the advancements, there is an enduring truth: when it comes to customer service there’s no one silver bullet – rather it’s about getting the basics right.

Read more
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