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Accurate and Swift Claims Resolution

A smarter way to ensure improved claims outcomes and reduced costs.

Every insurer strives to resolve claims as efficiently and accurately as possible but it can be easier said than done, all the more so when claim complexity and volumes soar. A strategic partnership with Gallagher Bassett allows you to tap into the global resources of the industry leader in cost containment and timely claims management. 

Our commitment to early claims intervention is based on a simple fact – the faster a claim is resolved, the better it is for you and your customers. That’s why we arm our claims team with robust system controls that ensure every claim is addressed quickly, reserved accurately and a determination is made in line with the policy wording. Customer experience goes up. Claims leakage and overall costs go down. 

Along with employing technical claims specialists and engaging specialist loss adjusters with the forensic capability to support insurers, Gallagher Bassett works with a host of industry partners that help mitigate the impact of trade and supply shortages and inflation on materials. It’s all about working as a team for one purpose – to boost your portfolio savings.

What our clients are saying

Our Expertise

Carrier Practise Team Members
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Claims Handled
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claims Paid
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Industry Recognition

5-Star Employer of Choice 2022
2022 Elite Women in Insurance
5-Star Insurance Innovator
2022 Rising Stars

Resources

April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Legacy Claims Solutions

According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

Australia and New Zealand: Catastrophic Claims and Event Response

New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. They need timeliness and accuracy in lodging, assessing, quantifying loss and settling and resolving claims.

Accident & Health Claims for a Large Australian Insurer

As a global insurer listed on the Australian stock market, QBE Australia is active in the corporate Accident & Health market and underwrites Travel, Expat and Group Personal Accident programs for global corporates. Most policies are placed via intermediaries ranging from large brokerages through to mid-tier and SME firms. Gallagher Bassett’s contract to deliver claims services to QBE is now into its 10th year. 

Featured Blogs

Insights

How a Strategic Partnership Can Accelerate Corporate Travel Claims Resolution

As the world emerges from the grips of COVID-19, travel is making a triumphant comeback. However, a new challenge arises as travellers prioritise affordability over adequate insurance coverage. The impact of rising inflation has caused individuals to choose cheaper policies or forgo insurance altogether. Join insurance expert, John White, as he reveals the hidden headaches for insurers and strategies to help navigate evolving customer expectations this travel season.

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Insights

Four Robust Cost Containment Strategies to Reduce Average Claims Cost

It is no secret that one of the keys to success in the insurance sector is the ability to reduce average claims cost – but that can be easier said than done, particularly when claim complexity and volumes soar. It is one thing to talk about resolving claims as efficiently and accurately as possible but another to make it a reality while juggling multiple claim situations, staffing concerns and potential fraudulent claims. Here, we explore four important aspects of a robust cost containment strategy that helps reduce average claims cost while improving outcomes for policyholders.

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Insights

Introducing the Carrier Perspective for Your 2024 Outlook

We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting insurers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

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Download Our Global Insurance Industry Whitepaper

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