Accurate and Swift Claims Resolution

A smarter way to ensure improved claims outcomes and reduced costs.

Every insurer strives to resolve claims as efficiently and accurately as possible but it can be easier said than done, all the more so when claim complexity and volumes soar. A strategic partnership with Gallagher Bassett allows you to tap into the global resources of the industry leader in cost containment and timely claims management. 

Our commitment to early claims intervention is based on a simple fact – the faster a claim is resolved, the better it is for you and your customers. That’s why we arm our claims team with robust system controls that ensure every claim is addressed quickly, reserved accurately and a determination is made in line with the policy wording. Customer experience goes up. Claims leakage and overall costs go down. 

Along with employing technical claims specialists and engaging specialist loss adjusters with the forensic capability to support insurers, Gallagher Bassett works with a host of industry partners that help mitigate the impact of trade and supply shortages and inflation on materials. It’s all about working as a team for one purpose – to boost your portfolio savings.

What our clients are saying

Our Expertise

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Industry Recognition

5-Star Employer of Choice 2022
2022 Elite Women in Insurance
5-Star Insurance Innovator
2022 Rising Stars

Resources

April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Legacy Claims Solutions

According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

Australia and New Zealand: Catastrophic Claims and Event Response

New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. They need timeliness and accuracy in lodging, assessing, quantifying loss and settling and resolving claims.

Accident & Health Claims for a Large Australian Insurer

As a global insurer listed on the Australian stock market, QBE Australia is active in the corporate Accident & Health market and underwrites Travel, Expat and Group Personal Accident programs for global corporates. Most policies are placed via intermediaries ranging from large brokerages through to mid-tier and SME firms. Gallagher Bassett’s contract to deliver claims services to QBE is now into its 10th year. 

Featured Blogs

Media

Insurers may embrace AI to resolve claims

Gallagher Bassett’s John White, Head of Sales and Client Services, recently spoke with National Collison Repairer about the results of its annual Claims Insights survey, including how generative AI is helping address one of the sticking points between insurers and repair businesses.

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