Our client and customer focus is borne out of The Gallagher Way and its 25 tenets which have grown, strengthened and sustained us since 1962. Take Tenet 20 – we run to problems, not away from them. Then there’s Tenet 21 – we adhere to the highest standards of moral and ethical behaviour. The Gallagher Way is the guiding principle that lights our path.
Gallagher Bassett is entirely focused on our clients and their customers, underpinned by our unique service framework and can-do culture of customer satisfaction. At every turn, we are trusted by our partners to support them and their customers through consistent, high-quality claims handling and service across all lines of business.
With tailored customer experience, deep expertise and leading analytics capabilities, we will enhance your brand and claims outcomes by improving productivity, providing the highest quality service and meeting all compliance expectations. Our commitment to customer experience excellence will ensure your complaint ratio is reduced and your Net Promoter Scores are enhanced.
It is all about doing not just the best thing but the right thing, and that’s why governments, insurers and corporates trust us.
Fear. And uncertainty. Both byproducts of our modern pandemic era. Today, above all else, they are presenting a distinctly unique set of challenges that must be managed by our global business, and risk management communities.
Businesses have outsourced goods and services for decades, but when insurance carriers seek to outsource their claims, Gallagher Bassett’s Mike Hessling discusses why the evaluation must be far more than a traditional procurement exercise.
Discover new opportunities to drive Business Productivity, Growth and Expansion.
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
Organizations in the claims management space have long used data to drive operational improvements.
Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the cha..
The growing reliance the U.S. Government has placed upon civilian support has created a unique set of challenges for Contractors working overseas in hazardous zones. Few Third Party Administrators have…
As a global insurer listed on the Australian stock market, QBE Australia is active in the corporate Accident & Health market and underwrites Travel, Expat and Group Personal Accident programs for global corporates. Most policies are placed via intermediaries ranging from large brokerages through to mid-tier and SME firms. Gallagher Bassett’s contract to deliver claims services to QBE is now into its 10th year.
New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. They need timeliness and accuracy in lodging, assessing, quantifying loss and settling and resolving claims.
In a world where insurers are under increasing pressure to identify growth opportunities, legacy claims portfolios can sometimes be a millstone that tempers growth aspirations and opportunities. Learn how Gallagher Bassett is combining industry expertise, leading technology and strategic insight to help turn what can be a financial burden into a source of capital generation.
In the rapidly evolving landscape of the insurance industry, the key to future success lies in harnessing advanced data insights. Amidst a sea of information, the challenge for insurers is to confidently navigate their decision-making processes. Gallagher Bassett’s Head of Client Insights, Ben Middleton, delves into the intricacies of forging robust connections between claims managers and clients, revealing the key to elevating strategic decision-making through the lens of data insights.
As we approach 2024, one key topic that has gained significant regulatory interest in the insurance sector is ESG. With emerging regulatory and reporting requirements emerging, Arch Archarya – Chief General Counsel, unpacks the key strategies insurers can leverage to stay ahead in 2024.
Our President and CEO of Gallagher Bassett, Scott Hudson, recently sat down with Insurance Business to explore the importance of innovation in staying ahead of the curve.
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