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Quality Service The Gallagher Way

The Gallagher way approach to customer experience excellence means you and your insureds always come out on top.

Our client and customer focus is borne out of The Gallagher Way and its 25 tenets which have grown, strengthened and sustained us since 1962. Take Tenet 20 – we run to problems, not away from them. Then there’s Tenet 21 – we adhere to the highest standards of moral and ethical behaviour. The Gallagher Way is the guiding principle that lights our path. 

Gallagher Bassett is entirely focused on our clients and their customers, underpinned by our unique service framework and can-do culture of customer satisfaction. At every turn, we are trusted by our partners to support them and their customers through consistent, high-quality claims handling and service across all lines of business. 

With tailored customer experience, deep expertise and leading analytics capabilities, we will enhance your brand and claims outcomes by improving productivity, providing the highest quality service and meeting all compliance expectations. Our commitment to customer experience excellence will ensure your complaint ratio is reduced and your Net Promoter Scores are enhanced. 

It is all about doing not just the best thing but the right thing, and that’s why governments, insurers and corporates trust us.

What our clients are saying


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Industry Recognition

5-Star Employer of Choice 2022
2022 Elite Women in Insurance
5-Star Insurance Innovator
2022 Rising Stars


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Integrating Analytics with the Human element in claims management

Organizations in the claims management space have long used data to drive operational improvements.

April 2022

Five Expert Tips to stand out from your mutual and mid-market carrier competitors

Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the cha..

April 2022

GB Federal Lines Expertise

The growing reliance the U.S. Government has placed upon civilian support has created a unique set of challenges for Contractors working overseas in hazardous zones. Few Third Party Administrators have…

Case Studies

Accident & Health Claims for a Large Australian Insurer

As a global insurer listed on the Australian stock market, QBE Australia is active in the corporate Accident & Health market and underwrites Travel, Expat and Group Personal Accident programs for global corporates. Most policies are placed via intermediaries ranging from large brokerages through to mid-tier and SME firms. Gallagher Bassett’s contract to deliver claims services to QBE is now into its 10th year. 

Australia and New Zealand: Catastrophic Claims and Event Response

New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. They need timeliness and accuracy in lodging, assessing, quantifying loss and settling and resolving claims.

Featured Blogs


Unlocking Growth Opportunities Through Legacy Claims Management

In a world where insurers are under increasing pressure to identify growth opportunities, legacy claims portfolios can sometimes be a millstone that tempers growth aspirations and opportunities. Learn how Gallagher Bassett is combining industry expertise, leading technology and strategic insight to help turn what can be a financial burden into a source of capital generation.

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Elevating Strategic Decision-Making through Data Insights

In the rapidly evolving landscape of the insurance industry, the key to future success lies in harnessing advanced data insights. Amidst a sea of information, the challenge for insurers is to confidently navigate their decision-making processes. Gallagher Bassett’s Head of Client Insights, Ben Middleton, delves into the intricacies of forging robust connections between claims managers and clients, revealing the key to elevating strategic decision-making through the lens of data insights.

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What’s Next for ESG: Six Ways Insurers Can Prepare for 2024 

As we approach 2024, one key topic that has gained significant regulatory interest in the insurance sector is ESG. With emerging regulatory and reporting requirements emerging, Arch Archarya – Chief General Counsel, unpacks the key strategies insurers can leverage to stay ahead in 2024.

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