We’ve been delving deep into the responses to our 2025 Claims Insights survey from 200 insurers across the globe to uncover the challenges and opportunities shaping the year ahead. In our first article for 2025, John White, Head of Sales and Client Services – General Insurance, offers a preview of four emerging trends from our global whitepaper, The Carrier Perspective: 2025 Claims Insights. These key themes provide a glimpse into the insights set to be revealed in our upcoming whitepaper next month.

The insurance industry is bracing for busy times ahead, with forecasted growth of 5.5% annually over the next decade. It should come as no surprise then that an increasing number of insurers are embracing the power of outsourcing to ease the load. In this article, Dimitri Honos, Senior Business Development Manager — Agencies and Underwriters, discusses six key reasons why partnering with an expert in claims and risk management services is the superior solution, allowing people and companies to receive vital support in preventing, managing and overcoming the impact of risk.

Accident & Health insurance products such as Group Personal Accident (GPA) provide employees with peace of mind and can also support an individual’s financial security and wellbeing. GPA policies can be tailored to cover a wide range of organisations and risk scenarios, resulting in tangible benefits to employees and organisations. An expert Accident and Health claims partner like GB, can support carriers and underwriters with delivery of tailored programs that support the wellbeing of employees al within a robust governance framework. John White, Head of Sales and Client Services — General Insurance, discusses the Gallagher Bassett’s Accident and Health claims management capabilities and the advantages of outsourcing

To mark the launch of our 2025 Claims Insights survey, John White, Head of Sales and Client Services — General Insurance, looks back at some of the key results from the 2024 edition to see how the industry has grappled with the issues that were top of mind 12 months ago. From employee retention and data security to the rise of artificial intelligence (AI) technologies, it has certainly been another big year for the insurance sector, and now is your opportunity to weigh on in what lies ahead next year.