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Operational Expansion

Don’t let capital constraints delay your expansion plans

Insurers are under pressure to grow and expand profitably but may be constrained by high fixed operating costs and upfront capital. Instead, engage in a strategic partnership with Gallagher Bassett to streamline your operating costs and unlock opportunities around the world and in new product lines.

As Australia’s most experienced claims TPA, we have the size, scope and strategy expertise to help partners realise their growth potential via cost-effective staffing solutions, leading performance tools and our respected global operating model.

Trusted by the industry’s biggest entities, our reputation and global capabilities mean you can grow with the confidence that comes when you are backed by one of the world’s largest insurance risk management companies.

Let Gallagher Bassett accelerate your expansion plans by:

  • Reducing loss costs and unallocated expenses
  • Boosting your claims resolutions
  • Reducing your expenses per claim
  • Delivering consistency of operation during peak and valley periods of demand
  • Supporting you in multiple locations around the world
  • Informing relevant strategies and growth plans based on in-depth analysis

What Our Clients Are Saying


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Industry Recognition

5-Star Employer of Choice 2022
World’s Most Ethical Companies 2022
2022 Elite Women in Insurance
5-Star Insurance Innovator
2022 Rising Stars


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Five Expert Tips to stand out from your mutual and mid-market carrier competitors

Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the cha..

April 2022

How GB Partners with Mutual Carriers to grow profitably

Within a dynamic insurance marketplace, the ability to continuously develop products,
expand in markets, attract and retain talent, delight customers…

Case Studies

Accident & Health Claims for a Large Australian Insurer

As a global insurer listed on the Australian stock market, QBE Australia is active in the corporate Accident & Health market and underwrites Travel, Expat and Group Personal Accident programs for global corporates.

Most policies are placed via intermediaries ranging from large brokerages through to mid-tier and SME firms. Gallagher Bassett’s contract to deliver claims services to QBE is now into its 10th year. 

Australia and New Zealand: Catastrophic Claims and Event Response

New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. They need timeliness and accuracy in lodging, assessing, quantifying loss and settling and resolving claims.

Featured Blogs


What’s Next for ESG: Six Ways Insurers Can Prepare for 2024 

As we approach 2024, one key topic that has gained significant regulatory interest in the insurance sector is ESG. With emerging regulatory and reporting requirements emerging, Arch Archarya – Chief General Counsel, unpacks the key strategies insurers can leverage to stay ahead in 2024.

Read more

Brilliant Basics: Seven Golden Rules of Exceptional Customer Service

As technology and innovation continue to shape customer interactions, it’s easy to get swept away by the latest trends and tools. However, amidst all the advancements, there is an enduring truth: when it comes to customer service there’s no one silver bullet – rather it’s about getting the basics right.

Read more
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