In the rapidly evolving landscape of the insurance industry, the key to future success lies in harnessing advanced data insights. But in a world inundated with data, how can insurers ensure confidence in their decision-making processes? Gallagher Bassett’s Head of Client Insights, Ben Middleton, is committed to working closely with client partners to fortify their confidence in the accessible insights that drive strategic choices.
As Head of Client Insights, Ben oversees client-facing performance and insights reporting, bringing a wealth of experience and expertise in operations and client partnerships. His mission is clear: empower insurers with valuable data, insights, and trends that underpin strategic decisions for sustainable business growth. Join us as Ben explores the intrinsic value of collaborating with a strategic partner in this transformative journey.
Ben Middleton: Strategic decision-making for insurers and businesses hinges on data-driven insights. While evolving digital tools have enhanced the data harnessing capabilities of insurers, the human touch remains irreplaceable in uncovering the meaningful insights embedded in the numbers. At Gallagher Bassett, our commitment is to assist client partners in unlocking the potential of their data insights to achieve their objectives through the following practices:
- Strategic Alignment: Ensuring that reported insights align with a client’s business-critical criteria is paramount. This alignment allows clients to use reporting to identify key areas of risk or exposure and deploy targeted intervention tactics, refining and enhancing overall performance. By measuring the impact of these interventions against industry benchmarks, the strategic alignment facilitates proactive risk management and the identification of unique strategic opportunities.
- Effective Data Visualisation: While metrics are crucial, the presentation is equally fundamental. Our Client Insights team excels in crafting well-designed graphics that simplify complex data, enabling clients to easily grasp and apply insights for future success. This efficient process of translating data into actionable insights is central to our approach.
- Ease of Access to Insights: Intuitive dashboards serve as efficient gateways to real-time results. Providing client partners with direct access to a live reporting portal ensures that real-time insights can be leveraged for enhanced strategic decision-making. By prioritising seamless access to portfolio-specific data for Client Managers, we eliminate barriers to essential reporting, allowing for a real-time pulse of accurate performance measures.
- Data Accuracy and Transparency: The value of data insights lies in the integrity, transparency, and precision of the data. Complete transparency into how metrics are calculated and defined builds confidence and trust in the insights. Describing data in easily understood terms, devoid of industry jargon, enables efficient interpretation for timely decision-making.
To discover how claims insights can reshape your strategic planning and unveil pathways to success, contact us today for a free consultation. In our upcoming edition, Ben will share essential tips for insurers to maximise the potential of their data sets and shape their success in 2024.
