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Insights

Navigating Data Privacy and Security Compliance Challenges in 2024

Data privacy and security is the primary compliance concern for insurers in 2024. Our whitepaper research revealed that 75% of respondents globally nominate this as their foremost compliance challenge in 2024.

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Insights

Robust Cost Containment Strategies to Reduce Average Claims Cost

It is no secret that one of the keys to success in the insurance sector is the ability to reduce average claims cost – but that can be easier said than done, particularly when claim complexity and volumes soar. It is one thing to talk about resolving claims as efficiently and accurately as possible but another to make it a reality while juggling multiple claim situations, staffing concerns and potential fraudulent claims. Here, we explore four important aspects of a robust cost containment strategy that helps reduce average claims cost while improving outcomes for policyholders.

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Insights

Introducing the Carrier Perspective for Your 2024 Outlook

We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting insurers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

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Insights

Unlocking Growth Opportunities Through Legacy Claims Management

In a world where insurers are under increasing pressure to identify growth opportunities, legacy claims portfolios can sometimes be a millstone that tempers growth aspirations and opportunities. Learn how Gallagher Bassett is combining industry expertise, leading technology and strategic insight to help turn what can be a financial burden into a source of capital generation.

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Insights

Elevating Strategic Decision-Making through Data Insights

In the rapidly evolving landscape of the insurance industry, the key to future success lies in harnessing advanced data insights. Amidst a sea of information, the challenge for insurers is to confidently navigate their decision-making processes. Gallagher Bassett’s Head of Client Insights, Ben Middleton, delves into the intricacies of forging robust connections between claims managers and clients, revealing the key to elevating strategic decision-making through the lens of data insights.

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Insights

What’s Next for ESG: Six Ways Insurers Can Prepare for 2024 

As we approach 2024, one key topic that has gained significant regulatory interest in the insurance sector is ESG. With emerging regulatory and reporting requirements emerging, Arch Archarya – Chief General Counsel, unpacks the key strategies insurers can leverage to stay ahead in 2024.

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Insights

Brilliant Basics: Seven Golden Rules of Exceptional Customer Service

As technology and innovation continue to shape customer interactions, it’s easy to get swept away by the latest trends and tools. However, amidst all the advancements, there is an enduring truth: when it comes to customer service there’s no one silver bullet – rather it’s about getting the basics right.

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Insights

The Digital Game-Changer in Claims Management

In the midst of this digital surge, insurers are in a technology whirlwind to find ways to elevate their operational success. However, with so many tools to choose from, it can be difficult to know where to start. Nathan Pilgrim, Chief Information Officer, shares key insights on the essential criteria and how to find your perfect match.

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Insights

Three Tips to Become Resilient in Today’s Insurance Market

As we approach the end of another turbulent year, many insurers are acknowledging the significance of fortifying themselves against external and industry related challenges. John White, Head of Sales and Client Services, reveals three essential steps for cultivating resilience in today’s dynamic industry terrain.

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Insights

Four Steps to Address the Skilled Workforce Shortage

Insurers around the world are no strangers to the challenges posed by the global talent shortage. However, the pressing question remains: How can businesses build a resilient workforce against the ongoing talent crunch? To assist insurers in navigating this fiercely competitive landscape and effectively retain top talent, Ria Leason, Chief People and Culture Officer, provides valuable insights on four essential steps insurers can take to address this critical issue.

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data driven insights
Insights

Three Ways Analytics Is Shaping General Insurance

New technologies have revolutionised ways of working, streamlined claims processes and led to the delivery of superior outcomes. Joe Powell, SVP of Analytics, explores how analytics innovation is shaping general insurance and the three ways insurers can utilise data-driven advancements to identify opportunities for lasting success.

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Insights

How To Balance Technology With Human Touch For Complex Claims Management

In the ever-evolving insurance industry, the management of complex claims requires a delicate balance between technology and the human touch. While automation and digital tools have streamlined processes, human connection and oversight remain indispensable. John White, Head of Sales and Client Service delves into the significance of striking the right balance between technical and human interaction when managing complex claims.

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