We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting insurers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

In the rapidly evolving landscape of the insurance industry, the key to future success lies in harnessing advanced data insights. Amidst a sea of information, the challenge for insurers is to confidently navigate their decision-making processes. Gallagher Bassett’s Head of Client Insights, Ben Middleton, delves into the intricacies of forging robust connections between claims managers and clients, revealing the key to elevating strategic decision-making through the lens of data insights.

As we approach 2024, one key topic that has gained significant regulatory interest in the insurance sector is ESG. With emerging regulatory and reporting requirements emerging, Arch Archarya – Chief General Counsel, unpacks the key strategies insurers can leverage to stay ahead in 2024.

Insurers around the world are no strangers to the challenges posed by the global talent shortage. However, the pressing question remains: How can businesses build a resilient workforce against the ongoing talent crunch? To assist insurers in navigating this fiercely competitive landscape and effectively retain top talent, Ria Leason, Chief People and Culture Officer, provides valuable insights on four essential steps insurers can take to address this critical issue.

New technologies have revolutionised ways of working, streamlined claims processes and led to the delivery of superior outcomes. Joe Powell, SVP of Analytics, explores how analytics innovation is shaping general insurance and the three ways insurers can utilise data-driven advancements to identify opportunities for lasting success.

In the ever-evolving insurance industry, the management of complex claims requires a delicate balance between technology and the human touch. While automation and digital tools have streamlined processes, human connection and oversight remain indispensable. John White, Head of Sales and Client Service delves into the significance of striking the right balance between technical and human interaction when managing complex claims.

It is no secret that the impact of the economic downturn has had stark consequences for businesses worldwide. Rising claims costs and mounting inflationary pressures have left many insurers seeking strategies to alleviate financial strain and stay afloat through economic instability. In challenging times, businesses are increasingly vulnerable to financial attacks, and knowing how to protect yourself is crucial. Learn the three ways insurers can remain in the driver’s seat of their success and navigate the economic storm.

In years past, taking out an insurance policy was a safeguard against life’s unknowns. Seen as a cost-competitive answer to the hidden inclusions on a hospital bill or the astronomical out-of-pocket expense of unavoidable property damage, many held coverage for almost anything they could insure.

From flooding to bushfires, it seems like a big jump, but with La Nina now behind us, it’s important to not forget about bushfires. After the last two years of extreme flooding across Australia, bushfire risk management plans may no longer be front of mind. It’s time to revisit, refresh and reset as the coming months could bring serious fire risk dangers.