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Lionel Charmetant

Chief Operations Officer

He is passionate about GB’s employee development, data and technology.

Lionel recently joined GB as COO for the Australian operation.

He previously held a similar role for six years at Allianz Partners as Regional COO for Australia and New Zealand. A French and Australian citizen, Lionel has worked and lived in France, Australia, the UK, and the US. His career spans 20 years, with over half that time in the insurance industry.

From 2015 to 2022, as COO and Responsible Manager for Allianz Partners Australia, Lionel managed large operations teams spanning multiple areas of expertise, such as claims and case management, contact centre, project management, procurement, quality and training, workforce management, and digital product ownership.

In this role, he spearheaded key initiatives to improve the customer experience radically, drive the automation of a sizeable portion of the travel claim portfolio, enhance the governance and risk management capabilities in a highly demanding regulatory environment, and implement agile work practices.

From the global headquarters of Allianz Partners in Paris, Lionel also led two global initiatives across 30+ countries, launching a network of four offshore centres and streamlining the company’s assistance and insurance products to drive synergy and efficiency.

Before joining Allianz, Lionel held roles such as Equity Research Analyst and Investment Banking Associate with Morgan Stanley and Barclays Capital and Project Leader with the Boston Consulting Group.

In his role as COO, Lionel is responsible for nurturing and enhancing GB’s unique culture across 1,000 operations colleagues, supporting the continued delivery of a superior customer experience and developing new solutions and capabilities to cement GB’s market leadership.

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