Quality Service The Gallagher Way

The Gallagher way approach to customer experience excellence means you and your insureds always come out on top.

Our client and customer focus is borne out of The Gallagher Way and its 25 tenets which have grown, strengthened and sustained us since 1962. Take Tenet 20 – we run to problems, not away from them. Then there’s Tenet 21 – we adhere to the highest standards of moral and ethical behaviour. The Gallagher Way is the guiding principle that lights our path. 

Gallagher Bassett is entirely focused on our clients and their customers, underpinned by our unique service framework and can-do culture of customer satisfaction. At every turn, we are trusted by our partners to support them and their customers through consistent, high-quality claims handling and service across all lines of business. 

With tailored customer experience, deep expertise and leading analytics capabilities, we will enhance your brand and claims outcomes by improving productivity, providing the highest quality service and meeting all compliance expectations. Our commitment to customer experience excellence will ensure your complaint ratio is reduced and your Net Promoter Scores are enhanced. 

It is all about doing not just the best thing but the right thing, and that’s why governments, insurers and corporates trust us.

What our clients are saying

Our Expertise

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Industry Recognition

5-Star Employer of Choice 2022
2022 Elite Women in Insurance
5-Star Insurance Innovator
2022 Rising Stars

Resources

April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Integrating Analytics with the Human element in claims management

Organizations in the claims management space have long used data to drive operational improvements.

April 2022

Five Expert Tips to stand out from your mutual and mid-market carrier competitors

Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the cha..

April 2022

GB Federal Lines Expertise

The growing reliance the U.S. Government has placed upon civilian support has created a unique set of challenges for Contractors working overseas in hazardous zones. Few Third Party Administrators have…

Case Studies

Accident & Health Claims for a Large Australian Insurer

As a global insurer listed on the Australian stock market, QBE Australia is active in the corporate Accident & Health market and underwrites Travel, Expat and Group Personal Accident programs for global corporates. Most policies are placed via intermediaries ranging from large brokerages through to mid-tier and SME firms. Gallagher Bassett’s contract to deliver claims services to QBE is now into its 10th year. 

Australia and New Zealand: Catastrophic Claims and Event Response

New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. They need timeliness and accuracy in lodging, assessing, quantifying loss and settling and resolving claims.

Featured Blogs

Media

Insurers may embrace AI to resolve claims

Gallagher Bassett’s John White, Head of Sales and Client Services, recently spoke with National Collison Repairer about the results of its annual Claims Insights survey, including how generative AI is helping address one of the sticking points between insurers and repair businesses.

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