Our client and customer focus is borne out of The Gallagher Way and its 25 tenets which have grown, strengthened and sustained us since 1962. Take Tenet 20 – we run to problems, not away from them. Then there’s Tenet 21 – we adhere to the highest standards of moral and ethical behaviour. The Gallagher Way is the guiding principle that lights our path.
Gallagher Bassett is entirely focused on our clients and their customers, underpinned by our unique service framework and can-do culture of customer satisfaction. At every turn, we are trusted by our partners to support them and their customers through consistent, high-quality claims handling and service across all lines of business.
With tailored customer experience, deep expertise and leading analytics capabilities, we will enhance your brand and claims outcomes by improving productivity, providing the highest quality service and meeting all compliance expectations. Our commitment to customer experience excellence will ensure your complaint ratio is reduced and your Net Promoter Scores are enhanced.
It is all about doing not just the best thing but the right thing, and that’s why governments, insurers and corporates trust us.
Fear. And uncertainty. Both byproducts of our modern pandemic era. Today, above all else, they are presenting a distinctly unique set of challenges that must be managed by our global business, and risk management communities.
Businesses have outsourced goods and services for decades, but when insurance carriers seek to outsource their claims, Gallagher Bassett’s Mike Hessling discusses why the evaluation must be far more than a traditional procurement exercise.
Discover new opportunities to drive Business Productivity, Growth and Expansion.
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
Organizations in the claims management space have long used data to drive operational improvements.
Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the cha..
The growing reliance the U.S. Government has placed upon civilian support has created a unique set of challenges for Contractors working overseas in hazardous zones. Few Third Party Administrators have…
As a global insurer listed on the Australian stock market, QBE Australia is active in the corporate Accident & Health market and underwrites Travel, Expat and Group Personal Accident programs for global corporates. Most policies are placed via intermediaries ranging from large brokerages through to mid-tier and SME firms. Gallagher Bassett’s contract to deliver claims services to QBE is now into its 10th year.
New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. They need timeliness and accuracy in lodging, assessing, quantifying loss and settling and resolving claims.
Insurance Business sits down with John White, Head of Sales and Client Services — General Insurance, to discuss the findings of Gallagher Bassett’s The Carrier Perspective: 2025 Claims Insights. From customer expectations to recruitment challenges, John unpacks the key insights revealed in the report.
We’ve been delving deep into the responses to our 2025 Claims Insights survey from 200 insurers across the globe to uncover the challenges and opportunities shaping the year ahead. In our first article for 2025, John White, Head of Sales and Client Services – General Insurance, offers a preview of four emerging trends from our global whitepaper, The Carrier Perspective: 2025 Claims Insights. These key themes provide a glimpse into the insights set to be revealed in our upcoming whitepaper next month.
In a recent article by Human Resources Director, Gallagher Bassett Australia is recognised for unveiling 10-day paid reproductive health leave in a show of commitment to employee wellness. The paid leave covers reproductive health treatments such as IVF treatment, chronic reproductive health conditions, and preventative screening for breast and prostate cancers.
Gallagher Bassett’s Emma Hosking, Head of Government Partnerships, recently spoke with Insurance Business Magazine about the rising impact of mental health on government agencies and her firm’s four-pronged strategy to help them meet the challenge.
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