It is no secret that one of the keys to success in the insurance sector is the ability to reduce average claims cost – but that can be easier said than done, particularly when claim complexity and volumes soar. It is one thing to talk about resolving claims as efficiently and accurately as possible but another to make it a reality while juggling multiple claim situations, staffing concerns and potential fraudulent claims. Here, we explore four important aspects of a robust cost containment strategy that helps reduce average claims cost while improving outcomes for policyholders.

Since the start of the pandemic, the world has changed, and so have the values of people. There has been a significant shift in work pressures and environments, which has led to more people wanting their claims handled differently. We share the three ways you should be putting people at the centre of personal injury claims management.