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May 2, 2023

Insights

Catastrophic events lead to global collaboration

The start to 2023 was a catastrophic one for New Zealand, with two severe weather events hitting within weeks. Cyclone Gabrielle and extreme flooding impacted tens of thousands of homes and businesses, causing an unprecedented number of claims. Our Gallagher Bassett teams from around the globe joined together to ensure we delivered exceptional service to our clients when they needed it most. Explore GB’s united response and experience the power of partnering with a global organisation.

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Insights

How to navigate changing customer expectations by accelerating the claims lifecycle

As customer expectations continue to evolve, rising demands for more data insights, seamless digital touchpoints and quicker claims outcomes have left many insurers racing to improve their customer service offering. To achieve longevity for your business, look no further than these strategies to navigate changing expectations in 2023.

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