The pandemic saw companies accelerate their uptake of insurtech to solve old and emerging problems, and this acceleration has coincided with an increased acceptance and expectation of these changes from customers.
Some workplaces have emerged victorious from 2020 having achieved greater talent retention, employee offerings, and a flexible approach to effectiveness.
Claims handling and cost structure have well and truly changed in the past 30 years, but some carriers are still seeing leakage from processes that no longer fit modern customer demands and expectations.
The way policyholders are insured against pandemics and other business interruption events is set to change after a landmark ruling in the United Kingdom.
As the world is battered by an endless parade of catastrophes and significant events on top of a global pandemic, Gallagher Bassett Executive Vice President – GB International, Jon Winsbury, asks: is your business prepared for a claims surge event?
Managing the customer experience is critical for insurance carriers to prevent defection. Learn how to do it right, here.
The opposite phases of the El Niño-Southern Oscillation (ENSO) cycle have shaped businesses and communities across the globe. From droughts to severe flooding, and the ongoing economic and societal impacts from these events, carriers need to have an understanding of just how to forecast their response to a declared ENSO event.
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