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February 27, 2023

Insights

How to Make the Right Insurtech Investments

The pandemic saw companies accelerate their uptake of insurtech to solve old and emerging problems, and this acceleration has coincided with an increased acceptance and expectation of these changes from customers.

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Insights

How To Set Your People Management Processes Up for Success

Some workplaces have emerged victorious from 2020 having achieved greater talent retention, employee offerings, and a flexible approach to effectiveness.

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Insights

Webinar recap: Understanding the True Cost of Claims

Claims handling and cost structure have well and truly changed in the past 30 years, but some carriers are still seeing leakage from processes that no longer fit modern customer demands and expectations.

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Uncategorized

Recruiting Quality Talent for Surge Events

As surge season continues, carriers without a competitive long and short-term recruitment strategy are facing escalated complaints and unwanted media …

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Insights

How the UK’s Financial Conduct Authority case will have global ramifications 

The way policyholders are insured against pandemics and other business interruption events is set to change after a landmark ruling in the United Kingdom.

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Insights

Disrupting the Social Inflation Cycle

The impact of social media, news coverage, political change and economic factors on claims and litigation has helped coin the term ‘Social Inflation’.

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Insights

Webinar recap: Surge Response – Harness Your Bench Strength and Improve Service Outcomes 

As the world is battered by an endless parade of catastrophes and significant events on top of a global pandemic, Gallagher Bassett Executive Vice President – GB International, Jon Winsbury, asks: is your business prepared for a claims surge event?

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Uncategorized

Webinar Recap: Innovate to Meet Evolving Customer Expectations

Managing the customer experience is critical for insurance carriers to prevent defection. Learn how to do it right, here.

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Insights

Global spotlight: What we’ve learnt from La Niñas and El Niños

The opposite phases of the El Niño-Southern Oscillation (ENSO) cycle have shaped businesses and communities across the globe. From droughts to severe flooding, and the ongoing economic and societal impacts from these events, carriers need to have an understanding of just how to forecast their response to a declared ENSO event.

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