The New Virtual Normal
We all had to rapidly adjust to a virtual world in 2020, and the importance of being able to harness technology and data to optimise the customer experience is unlikely to lessen this year.
February 21, 2023
Overcoming Legacy IT Infrastructure Challenges
As a global carrier’s legacy source systems were set to be discontinued, find out how Gallagher Bassett stepped in to take over management of its portfolios for Workers’ Compensation and primary Property & Casualty lines.
The Do’s and Don’ts of Outsourcing
Businesses have outsourced goods and services for decades, but when carriers seek to outsource claims management services, Gallagher Bassett’s Mike Hessling says the evaluation is far more than a traditional procurement exercise.
Post Pandemic Insurance: What’s Next for the Insurance Industry?
From the Townsville floods in 2019 and Brisbane’s similar devastation in 2011 to North Queensland’s Tropical Cyclone Yasi in 2011, Gallagher Bassett has been on the frontline helping organisations manage claims with every catastrophic event in the Southern Hemisphere.
Three Ways Insurers’ Lives Will be Transformed in 2021
It goes without saying that 2020 has been – dare we say it – an ‘unprecedented’ time. As employees around the world adapted to ‘WFH Status’ almost overnight, technology was evolving faster than people could dream about it. New insurance products are launching to market and those customers have particularly high standards – they want very specific coverage and they want it now.
6 Mega Trends Defining The New Reality for Insurers
2020 has shown us how quickly circumstances can change and the importance of fluid business models that are both able and willing to adapt to these new operational contexts. Paying attention to emerging global trends, consumer insight and findings from our work across some of the largest insurance carriers around the world, we’ve collated the 6 trends (re)defining the new reality for insurers.
5 Biggest Growth Opportunities for Insurers in 2021
A four-year study conducted by McKinsey & Company revealed the existence of a power curve within the insurance industry akin to the 80:20 Pareto Principle.
All You Need to Know About Outsourcing Your Insurance Claims Management
Thinking about outsourcing your insurance claims management to a third-party claims administrator? In working with some of the most respected insurance carriers across the globe, here are 5 benefits we’ve seen clients gain from engaging the right TPA:
GB’s Carrier Executives Address Top Industry Challenges
GB’s carrier executives address top industry challenges
How Insurers can Outsmart the Talent Crisis
Insurers are struggling in the midst of a talent crisis. Despite high unemployment rates in Australia, a critical skills gap threatens the growth and success of the insurance industry. But with the right strategies in place, forward-thinking organisations can harness the challenge to enhance their position in a competitive market.
Global spotlight: How Natural Disasters Shaped Australia & New Zealand’s Insurance Industry (Earthquakes and Storm Events)
Australia and New Zealand have the highest rates of catastrophic events in the world. In 2020 alone, we have seen flooding, bush fires, hail, cyclones and earthquakes that have destroyed and damaged entire cities, towns and ecosystems.
Top Tips on Outsourcing Claims Management Services
Leading industry publication Insurance Business spoke to Gallagher Bassett’s Chief Operating Officer Brad Smith on elements you need to consider …
