Insurers may embrace AI to resolve claims

Insurance Business sits down with John White, Head of Sales and Client Services — General Insurance, to discuss the findings of Gallagher Bassett’s The Carrier Perspective: 2025 Claims Insights. From customer expectations to recruitment challenges, John unpacks the key insights revealed in the report.

In a recent article by Human Resources Director, Gallagher Bassett Australia is recognised for unveiling 10-day paid reproductive health leave in a show of commitment to employee wellness. The paid leave covers reproductive health treatments such as IVF treatment, chronic reproductive health conditions, and preventative screening for breast and prostate cancers.

Gallagher Bassett’s Emma Hosking, Head of Government Partnerships, recently spoke with Insurance Business Magazine about the rising impact of mental health on government agencies and her firm’s four-pronged strategy to help them meet the challenge.