Gallagher Bassett’s John White, Head of Sales and Client Services, recently spoke with Insurance News to highlight the significant number of insurers embracing chatbots or generative AI for claims resolutions. Read the full story here – ‘Growing acceptance’: insurers embrace AI to resolve claims – Insurance News – insuranceNEWS.com.au.
Insights
First Look at The Carrier Perspective: 2025 Claims Insights
We’ve been delving deep into the responses to our 2025 Claims Insights survey from 200 insurers across the globe to uncover the challenges and opportunities shaping the year ahead. In our first article for 2025, John White, Head of Sales and Client Services – General Insurance, offers a preview of four emerging trends from our global whitepaper, The Carrier Perspective: 2025 Claims Insights. These key themes provide a glimpse into the insights set to be revealed in our upcoming whitepaper next month.