Gallagher Bassett Australia CEO Pete Nicholson, featured in the “best of the best” Australian Insurance Industry CEOSs 2023

Over the past 12 months, Gallagher Bassett has been investing globally in enhancing our operational capabilities by deploying AI technologies that improve the way we manage claims and interact with clients and claimants.

The evolution of the insurance industry has fostered a recent recalibration of customer expectations. Once again, insurers are propelled into another phase of adapting to changing customer needs. While many insurers implement a robust customer-first strategy, the recurring challenge associated with a client base with ever-evolving ways of thinking places insurers in a constant state of catch-up.

As the world emerges from the grips of COVID-19, travel is making a triumphant comeback. However, a new challenge arises as travellers prioritise affordability over adequate insurance coverage. The impact of rising inflation has caused individuals to choose cheaper policies or forgo insurance altogether. Join insurance expert, John White, as he reveals the hidden headaches for insurers and strategies to help navigate evolving customer expectations this travel season.

Data privacy and security is the primary compliance concern for insurers in 2024. Our whitepaper research revealed that 75% of respondents globally nominate this as their foremost compliance challenge in 2024.