The war for talent isn’t a new phenomenon, yet complex challenges and issues around talent sourcing continue to arise. Whether it’s a higher salary, clearer career progression pathways or stronger work-life-balance policies, the factors responsible for the war for talent are ever-growing. For employers, there never has been a more important time to strengthen your talent retention.

Gallagher Bassett has been observing and overcoming talent sourcing and retention challenges for the past decade – and when the dynamic around talent sourcing and retention shifted last year, we were prepared.

As a third-party administrator, we recognise exceptional claims management is at the core of our business and that our strongest asset is our people. We prioritise active, transparent and goal-orientated professional development pathways and training to lay the foundation for our employees to build a life-long career at Gallagher Bassett. The result, a leading team of claims management experts who have the mindset, passion and skills to be an extension of your team for the long run.

Gallagher Bassett’s leading approach to attracting, training and retaining top talent allows you to tap into a larger pool of experts without the responsibility of recruitment.

Here’s how we do it.

A diversified talent pool

 At Gallagher Bassett, we attract and recruit talent through three key streams:

  1. Experienced professionals with an established career in the industry.
  2. Graduate and new entrants with the right attitude to build a long-lasting career in the industry.
  3. Experienced professionals with transferrable skills who are looking for a career change – for example, allied health professionals or lawyers.

Creating three streams to attract talent and new entrants into the industry means we are doing our part to fill the gap in skills shortage – for GB and the broader insurance industry. Connecting individuals with transferable skills in the marketplace to our integrated talent development programs delivers on our employee value proposition and provides industry experts that can act as an extension of your team. Ultimately, making a difference in the lives of the clients we serve each day.

Each of our three streams are supported by a tailored 90-day onboarding program and access to Gallagher Bassett’s Claims Academy and Foundation Program over the entirety of their career –equipping them with the right tools and experiences needed to be successful, for you. 

Recognising the increasing complexity of claims management, Gallagher Bassett also sees long term benefit in matching candidate personality traits with the right roles. We are increasingly looking at candidates with backgrounds in different industries, such as physiotherapy or psychology, who possess customer-oriented skills and experience that will set them up for success in a career in claims or personal injury management. Matching candidates with a career that will suit their skillset and give strong job satisfaction is our utmost priority.

Recruitment in the insurance industry is ripe for disruption and Gallagher Bassett is at the forefront of this change. Broadening candidate diversity to professionals or new entrants who have the right behaviour and mindset can set the foundations for a passionate workforce with the skills and agility to meet resourcing needs – now and into the future.                                     

Interdepartmental Careers

 Claims management remains at the heart and soul of what we do at Gallagher Bassett, but we understand the skills and talent shortage expands far further. Experience is knowledge and we strive to be agile and holistic in our approach to career development to give our team the opportunity to follow a non-linear pathway from one department to another, should they desire.

The concept of having multiple careers within a single organisation is important to us at Gallagher Bassett. A well-rounded professional skillset helps our people understand the bigger picture and best assist our clients, day-in and day-out – and we have already noticed interdepartmental careers are attracting graduates and new entrants.

For our existing team or new hires, the flexibility to design your own career path – wrapped in the security of one organisation like Gallagher Bassett – alleviates the fear of career stagnation.


If there was one positive to come from the COVID-19 pandemic, it would be the epiphany that the majority of the workforce do not need to be seated in an office from 9 to 5 to achieve success. Across the world, work-life balance and the flexibility to design your work-day to suit your lifestyle and priorities has well and truly hit the mainstream. At Gallagher Bassett, we recognise there is no one-size-fits-all approach and are constantly strengthening our flexibility program to allow talent to work to the beat of their own drum.

Find out more

At Gallagher Bassett, our people are our greatest investment. We understand the challenge of talent sourcing and the dance in meeting employee needs, while still achieving exceptional outcomes for clients.

As a third-party administrator, our approach to attracting, training and retaining top talent so you don’t have too.  Our approach opens the door for insurers and claimants alike to tap into a larger pool of experts, who can bring new and unique expertise to the claims management process. Looking to alleviate the pressure of talent sourcing? Contact our team to see how partnering with a TPA like Gallagher Bassett can free up time and money and provide your claimants with a dedicated resource to deliver exceptional results, day-in and day-out.

Blog Author

Chenoa Daley

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