A large international insurance carrier engaged Gallagher Bassett following an acquisition and merger, to build a new outsourced claims and account management function to support rapid projected growth. Facing a number of unknowns and challenges, GB adopted the client’s preference to utilise a specific liability claims system, while offering expertise and resources to develop a dedicated cost + model that white labelled products and services, and met IT-related requirements. The adoption of this new system, mobile apps, and intake platforms, qualified resources and streamlining operations, meant the client was well-positioned to exponentially grow and expand and is set to receive an estimated fee revenue of $20 million at the end of 2020.

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