An established national insurer’s fixed and allocated internal costs were deemed excessive by the company’s leadership team. GB was engaged to implement an exposure-based staffing model that matched the appropriate adjuster with the relevant files. As a result of GB’s initiatives, the client experienced an upside on fixed costs, improved outcome metrics and established a dedicated team to oversee the transition limiting service disruptions.  

Blog Author

You might also be interested in:

Transferring knowledge in the digital age

12 October 2020

As many knowledgeable professionals plan to retire out of the industry, we expect the industry might see up to a 40% shortfall of suitable talent. ...

What the FCA case means for global policies

12 October 2020

While those of us in the insurance industry believe this isn’t true, we still have significant work ahead of us to overcome this perception and off...

Keep your finger on the pulse of the latest industry news and insights.

Sign up to our monthly newsletter today.

GB-AU-Monthly-Newsletter

GB AU Microsite Contact Us Page