New Zealand: Earthquake Commission’s Canterbury Earthquake Response

New Zealand residents rely on EQC to provide efficient claims management in the aftermath of an earthquake disaster. This involves timeliness and accuracy in lodging, assessing, quantifying loss, settling and resolving claims. From the 2010 Canterbury Earthquake, EQC had a portfolio of long-tail and complex claims , and looked to GB for a solution to support them in managing settlements and introducing of a specialist claims team. As a result, EQC subsequently increased the size of the original settlements team and introduced a second team to manage litigation.